Policy and Procedures

Subject :

Yard Manager Delivery Management Procedure

Date :

December 12, 2019 December 19, 2019

Updated: Objective

Establish responsibilities and timelines that most efficiently manage the staging and delivery of product to our customers. • Have drivers begin work 30 minutes prior to first scheduled departure which allows for: • Gathering Delivery Documents • Vehicle safety inspections • Securing loads • Manage all Finalized runs and the activities necessary to pick, stage and verify to be ready for upcoming departures • Do not print picking tickets until stagers are ready to begin picking • Manager will make best effort to keep stagers working on deliveries in the order of need.  They will use their discretion to determine the picking start time that will ensure order readiness for delivery. • Staged loads are to be checked by the manager upon completion in a timely fashion for accuracy, backorder acceptance and to address any necessary corrections… • Monitor finalized runs for addons and delegate the work as it arrives. • Record done staging when done. • Manage staff hours appropriately for each day’s workload. • Get returns unloaded, checked in and closed • Refer to Return Closeout Policy • Record all driver scheduled time off into the central driver vacation calendar • Refer to driver scheduling policy to consider the availability of resources company wide. • Mechanical Breakdowns • Driver notifies the manager • Manager Notifies the fleet coordinator to the incident • Manager Notifies the Dispatcher • Use new notify button in APP • Dispatcher to be responsible to coordinate the rescheduling of the delivery with sales. • Check vehicle record books and safety equipment to ensure they are up to date. • Ensure staff is dressed in accordance with the Company Dress Code Policy . • Lock out runs • 1 business hour prior to scheduled depart time or at any time that the truck is being loaded. • When drivers return to the yard.

Procedure

• Validate all OTIF data daily. • Repeat throughout the day.