Policy and Procedures

• Scheduling First Runs

o Must Finalize runs no later than 12:00 noon on the business day prior to delivery to allow for yard staging activity. This does not imply that we can’t add to serve customers when the yard can support the request. o 6:30 am is the standard depart time for first runs. Earlier departures should be arranged with the yard managers o Building materials deliveries must be finalized no later than 3 business hours prior to the delivery’s scheduled depart time to allow for yard staging activity o Millwork 2 nd runs must be finalized by 12:00 noon of the prior business day

• Scheduling 2 nd and subsequent runs

• Adding to scheduled deliveries

o If prior to Pick ticket printing or staging started  Dispatcher discretion o After Pick ticket printed or staging started  Dispatcher consults yard managers o Once the truck is being loaded  Load is locked and no changes are allowed

• Scheduling Merchandise Returns

o Schedule job site merchandise returns as efficiently as possible with current delivery runs o Schedule all return to be done within 2 business days from receiving the request o Salesman is responsible to best detail what is being returned as well as coordinate the organization of it at the job site so that it is best prepared for the driver. o Leverage productive truck movement whenever possible. o Coordinate transfers to arrive to destination to support customer delivery o When needed, strategically schedule large transfers in a way to support inventory needs while minimizing interference with customer service • Review the prior business day early each day for missed deliveries or improperly scheduled new orders • Exceptions o Driver sick call out  Yard manager to punch a new feature.. “Delivery is not departing on time.. stay tuned…”  Dispatcher along the Yard manager will to solve servicing the customer. o Mechanical break down • Scheduling Transfers