Policy and Procedures

Woburn Main Line 781-933-0057 Acct#: 144296 o Announcements Repository “None. Controlled in the Lawrence auto attendant” o No Answer  During Business Hours • Duration 15 seconds • Forward to 1095 Company Sales o No answer  Duration 30 seconds  Forward to 1097 Auto Attendant  After Hours • Transfer straight to 1096 Voice mail general o Schedules

 After Hours * Only auto attendant can calculate after hours so the schedule needs to be manually maintained at this location * • Weekday After Hours 4:31 pm to next day 6:29am • Weekend After Hours Saturday 12:01 pm to 6:29 Monday  Holidays

North Andover Main Line 978-685-7770 Acct#: 74350 Hunt Group NA Sales o Announcements Repository “None. Controlled in the Lawrence auto attendant” o No Answer  During Business Hours • Duration 28 seconds • Forward to 1091 Kitchens Front Desk o No answer  Leaves voice mail on 1091 extension