Policy and Procedures

Raymond Main Line 603-895-5151 Acct#: 74348 o Announcements Repository “None. Controlled in the Lawrence auto attendant” o No Answer  During Business Hours • Duration 15 seconds • Forward to 1095 Company Sales o No answer  Duration 30 seconds  Forward to 1097 Auto Attendant o Selective Call Forwarding  After Hours and Holidays  Transfer straight to 1096 Voice mail general o Schedules Amesbury Main Line 978-388-0366 Acct#: 74245 o Announcements Repository “None. Controlled in the Lawrence auto attendant” o No Answer  During Business Hours • Duration 15 seconds • Forward to 1095 Company Sales o No answer  Duration 30 seconds  Forward to 1097 Auto Attendant o Selective Call Forwarding  After Hours and Holidays  Transfer straight to 1096 Voice mail general o Schedules • Weekday After Hours 4:01 pm to next day 6:29am • Weekend After Hours Saturday, Sunday all day  Holidays

 After Hours * Only auto attendant can calculate after hours so the schedule needs to be manually maintained at this location *

 After Hours * Only auto attendant can calculate after hours so the schedule needs to be manually maintained at this location * • Weekday After Hours 4:31 pm to next day 6:29am • Weekend After Hours Saturday 2:01 pm to 6:29 Monday  Holidays