Policy and Procedures

Subject :

Driver Procedure

Date :

December 19, 2019

Updated :

January 9, 2020

Objective

Establish driver responsibilities and procedure to consistently and best serve our customers.

Procedures

• Arrive to work no later than 30 minutes prior to the scheduled depart time for the first run o Punch in upon arrival to work o Punch out when leaving work • Complete the vehicle safety check list prior to departure • Secure all loads • Record leaving yard in app when exiting the yard • Execute delivery run in the planned route order. Any exceptions must be communicated to the yard manager. • Arrive at each site o Record your arrival

o Walk the site for unloading assessment o Unload materials to the proper location o If stop has returned merchandise, gather and load return requests

 If task is excessive and time consuming inform manager who will make the decision of what to do  Capture photos of merchandise being returned  Hit new return when appropriate

o Capture Delivery photos o Capture signature when possible. Make best effort to have someone sign for the delivery. o Check next stop for special notes, requested calls before departing  If change of circumstance call manager with the update o Record departure from the site • Back to yard at end of run. o Park in designated spot o Record returned to yard o See yard manager for any return unloads, o Turn in any documents from prior the just completed delivery run o Get documents and instructions for the next run • On any occurrence of an accident follow the accident and property damage procedure • Update vehicle record book daily • End of day return to yard perform end of day checklist procedure • Punch out of Paylocity by APP or Computer