Policy and Procedures

Rework P rocedure

Shipping damage prior to delivery (never left building) Quick repair - Shipping to create in-house re-work, orange slip to track material and labor

Product is brought back to production for repair and then back to shipping for delivery

Large repair – product is back ordered, shipping contacts C/S to create re-work order Shipping delivers product to original department for repair The product gets delivered on the re-work ticket Shipping damage during delivery – after being invoiced Shipping has C/S create re-work, inv # -line # & description of what needs to be fixed Shipping delivers product to original department for repair The product gets delivered on the re-work ticket Delivered product that can be reworked a. Salesperson is notified of an issue by customer

i. Call Shop Manger or C/S to discuss best course of action and determine who is paying for the rework 1. C/S creates a return ticket using the REWORK code to bring product back to shop a. Original inv#- line#, b. detailed description of the problem 2. C/S to create a rework order using the REWORK code a. Original inv#- line#, b. detailed description of the problem b. Shipping schedules the pick-up and closes the return – production scheduling releases the rework order to the shop c. millwork manufacturing & delivery process begins d. upon completion of the rework any charge to the customer is added to the rework order by millwork shop accounting

Delivered product that cannot be reworked Salesperson is notified of an issue by customer

Call Shop Manger or C/S to discuss best course of action and determine who is paying for the rework or new product Customer Service creates a new order for new product C/S creates a pick-up ticket that will start the credit process upon return millwork manufacturing & delivery process begins