Policy and Procedures

Field Service Procedure

Salesman to visit site and determine what the issue is Enter a field service order in .NET Scan the following documents to the F/S order or e-mail PDF copies to Millwork Management 1. Copy of the Order 2. Copies of any relevant documents (sketches, templates ect.) 3. Pictures or videos of the problem 4. Detailed description of the problem Salesman to have a discussion with Millwork management to determine best course of action. It may be determined that the customer should also be part of the discussion as to best resolution.

 Repair in Field

o Jackson Lumber Employees to fix – Millwork manager to schedule  Once complete, millwork manager will add any materials and labor hours to F/S order, and invoice o 3 rd party vendor to fix – Millwork manger to schedule  Once complete, millwork manager will add any materials and labor hours to F/S order, and invoice o Agreement with customer to have his labor do repair -we must have an agreement as to maximum cost