Policy and Procedures

Auto Attendant 978-689-1097 o Announcements Repository

 Company Name for Greeting

• Just a voice memo stating “Jackson Lumber and Millwork” that gets plugged in to the greeting

 After Hours General Message  * create new voice message repository entries here for any special circumstance when needed * • Example would be Friendly holiday messages, unexpected shut downs. o Schedules **Maintained in Lawrence Schedules**  Business Hours • Mon thru Friday 6:30 to 4:30 • Saturday 7:00 to 12:00  Holidays • Memorial Day • Independence Day • Labor Day • Thanksgiving • Christmas o Transfer to 1096 after hours voice mail box and the voice mail is emailed to jlmafterhours@jacksonlumber.com  Joyce Smart  Joe Parisi

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