Policy and Procedures

Phone System Inbound Call flow and messaging Updated: March 2020 Prepared By: Don Piccirillo

Important Footnotes as to how the overall main lines are set up • We are only using a single Auto Attendant for the entire company. It is extension 1097. • After hours messaging will activate based upon the combination of regular business hours and the holiday schedule of the Lawrence Facility. • The schedule is maintained in the Auto Attendant Menus screen

• • All locations main lines no answer will forward to the auto attendant

See the following pages that document rule setting for • Auto Attendant

• Lawrence • Raymond • Amesbury • Woburn • North Andover