Policy and Procedures

Subject :

Delivery of cash orders

Date :

September 24, 2018

Objective

Ensure that we are fully paid for all cash transactions that we are delivering and to prevent wasting resources for the staging, loading or delivering of product.

Solution

Collect the full balance due on all orders being delivered prior to routing them for delivery.

Procedure

• Dispatch system to NOT allow unpaid cash orders to be routed for delivery • If terms are 001 “CASH” and transaction is not paid in full o If the customer has a credit balance  Software to inform dispatcher of the unused credits or payments on the customer’s account.  Dispatcher to contact A/R to apply these funds • New A/R software interface - allow A/R department to apply open credits or payments to a particular order o Dispatcher to notify Sales to collect the remaining balance so that a delivery commitment can be made o ONCE PAID, the order will be scheduled for delivery and the staging processes can begin • Customers have an option to set up 1 of 2 choices for Credit Card on File which will not interfere with the delivery process o Daily CC on File “002” - back office will process the payments at the end of each day for these transactions o Weekly CC on File “003” – back office will process the payments at the end of each week for these transactions • We may be shipping new product to correct a problem that will eventually be credited to the customer or some other circumstance. o New Unpaid delivery approval screen  User will need explicit security setting to do this.  User will mark a new order field “UnpaidApproval” as true  Unpaid approval will be logged to order activity  Approval will allow routing of the delivery.  Approval will suppress collect amounts from Delivery App

Potential Special Scenarios

Policy Effective Date

November 1, 2018